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Rehab Medical Wins Better Business Bureau Torch Award for Culture Built on Trust

Updated: Mar 1

Rehab Medical, one of the nation’s leading providers of custom advanced medical equipment and a two-time Inc 5000 fastest growing U.S. company award winner, was named Better Business Bureau’s® (BBB®) Torch Award for Ethics winner for having a culture built on trust. According to the BBB, this prestigious award recognizes Rehab Medical’s commitment to building a culture of trust through clarity of purpose, empowering employees, and creating opportunities for growth.

These commitments can be seen through the company’s dedicated employee development and engagement team who focus on improving the lives of its employees as well as its numerous territory expansions that have created career growth and development opportunities nationwide.

“If we want to be a great business and we truly want to improve lives, it’s not just about delivering equipment, it’s about creating a great partnership with those we work with,” said Rehab Medical President Kevin Gearheart.

“We want to create a great environment for our employees to come in and work. We want to improve their lives, we want them to be excited about working here and if we do that, we’re truly living our mission.”

Since the onboarding of Rehab Medical’s employee development and engagement team, employees have been able to take advantage of four life improving programs:

  1. Core Value Program

    1. The core value program allows employees to be nominated by their peers on a monthly basis when they exemplify any one of the company’s three core values. Nominees are recognized through internal newsletters and being awarded core value pins, all of which culminates with a chance to win an all-expenses paid trip at the end of the year.

  2. Financial Wellness Program

    1. The financial wellness program provides employees with access to free financial resources for debt reduction, tuition reimbursement, or establishing good financial habits.

  3. Leadership Development Program

    1. The leadership development program allows new and emerging leaders the opportunity to refine their leadership skills and pave the way for more career development opportunities.

  4. Mentorship Program

    1. The mentorship program helps new employees get acclimated to a new workplace and develop more effectively during the onboarding phase of employment.

“At Rehab Medical, we invest a significant amount of time, attention, and resources in building healthy workplace culture across the organization," said Rehab Medical Employee Development and Engagement Manager Jessi Harris.

"Through various programs, initiatives, and offerings, we strive to improve the lives of our greatest assets - our employees. In doing so, we are hopeful that our customers, vendors, and partners will receive the positive impacts of that focus and, as a result, experience improvement in their own lives. It is an honor to see that our efforts have resulted in this award as we continue to emphasize the importance of trust as a key to success!”

When it comes to opportunities for growth, the company branched out into more than a dozen locations over the last three years. Tennessee, Louisiana, and North Carolina were among the company’s most significant office additions as it marked the company’s first presence in those respective states. This growth, along with other milestones achieved, helped Rehab Medical to also reclaim a spot on the Inc 5000 Fastest Growing Private Companies list.

"I have never been a part of a team where the leaders continuously go out of their way to provide snacks, feminine hygiene products, or emergency drinks for diabetics on the team, simply out of the kindness of their hearts," said Rehab Medical Insurance Approvals Representative Lela-Ann Kemp.

"The insurance department leaders have even provided these amenities from out of their own pockets to ensure we thrive and survive in today’s world. I feel lucky to be part of the insurance team and the level of care they show is a huge reason why I stay with Rehab Medical."

Recipients of the BBB Torch Award for Ethics are selected by an independent panel of voluntary judges, comprised of business and community leaders. They review, evaluate, and select winners who best fit the criteria.

"The culture at Rehab Medical is unmatched," said Rehab Medical Insurance Review Manager Samantha Drinkwine Cook. "During the Summer of 2023, my fiancé at the time, and I could not find a pastor! We live in Indiana but were getting married in my hometown in Minnesota, we looked everywhere! One of our sales managers who is a pastor, volunteered to help. He flew all the way from Florida to Minnesota to conduct our marriage ceremony.

"At Rehab Medical, we not only live out our core values for our patients, but for one another," continued Rehab Medical Insurance Review Manager Samantha Drinkwine Cook.

Watch the video below of how Rehab Medical builds a culture of trust!


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