Our Process
Rehab Medical’s streamlined process provides for enhanced communication among families, patients, caregivers, and physicians. As insurance experts, our staff strives to introduce simplicity into a complex and typically difficult process.
Rehab Medical Spectrum of Care
With the industry's largest collection of Insurance Specialists at its disposal, Rehab Medical prides itself on the ability to provide customers with customized equipment faster than any of its competitors. Learn more about our comprehensive process below to find out what makes our customer service second to none!
New Equipment,
2x Faster
We’re standing by to help you cut through the red tape to receive your new, custom mobility equipment 2x fasterª. Learn how you can get equipment, fit perfectly for you, delivered to your door at little to no cost using your insurance.
Manual Wheelchairs
A great choice for those with limited lower body mobility but who have the upper body strength and endurance to propel themselves without assistance.
Portable & Lightweight: Manual wheelchairs come in a range of models from standard to ultra-lightweight. Easy to maneuver in tight spaces and folds flat for transport or storage.
Low Maintenance: Unlike motorized options, manual wheelchairs don’t require batteries, so it’s always ready for use. Little to no maintenance is required, which means less hassle for you.
Easily Customizable: Adjustable heights, custom cushions, and alternative wheels and propulsion methods make this a great option if you have limited mobility.
Manual Wheelchairs
Power Wheelchairs
Battery-operated and highly customizable power wheelchairs can accommodate nearly any medical condition or mobility limitation, requiring users to spend most (if not all) of their time each day in assistive equipment.
Safe & Stable: A lower center of gravity in power chairs greatly improves its stability and is a safer option to navigate multiple terrains.
Ideal for tight spaces: Perfect for smaller homes, the tight turning radius of a power chair makes it easy to navigate hallways, tight corners or obstacles.
Personalized Comfort: Alternative drive controls and a wide variety of colors, seat options and accessories means your new power chair will be uniquely built to your specific needs.
Rehab Express Service Center
Rehab Medical launched its industry-first parts center called the Express Service Center to combat inventory shortages faced by manufacturers when ordering wheelchair parts. We understand the importance of speed to mobility freedom when repairing a broken wheelchair, and maintaining our own inventory of parts helps us to provide repairs at an industry-leading pace.
Manual Wheelchairs
Power Scooters
Designed for convenience instead of medical necessity, scooters are a great option to provide assistance to those who have difficulty walking unassisted for long distances or extended periods of time.
Travel Friendly: Scooters are often lightweight and foldable, making transport a breeze and can often fit in the trunk of a vehicle, reducing the need for vehicle ramps or modifications.
Simple & Affordable: Scooters can be an affordable entry-level mobility assistance option. With limited options for customization, scooters are straightforward, user-friendly, and easy to operate.
Fosters Independence: Provides confidence for occasional assistance, without significant medical need, to stay active, socialized and engaged.
Real Time Order Tracking
myRehabMedical.com offers customers nationwide real-time updates on active and past orders at the push of a button. The application ties directly into Rehab Medical’s database, thus providing instant order updates without having to rely on a third party to make changes. What we know, you know.
Manual Wheelchairs
Bariatric Wheelchairs
Specialty wheelchairs designed for mobility users who require extended sizing options.
Secure & Durable: Built to last, bariatric wheelchairs are made from reinforced PVC and/or steel, making them durable, lightweight and portable for caregivers or mobility users to maneuver.
Supportive & Comfortable: With a variety of seat widths, leg rest and tilting options, bariatric wheelchairs can help reduce pain and pressure, decrease swelling and provide comfortable, supportive positioning.
Accommodating: Available in both manual and power models, bariatric wheelchairs can provide a solution to nearly any mobility limitation to help maintain independence and peace of mind.
30-Day Fit 4U Program
Rehab Medical strives to provide an exceptional service experience during both the sales and service process. Our 30-Day Fit 4U program is proactively designed to deliver service excellence and create an environment of support for our patients and referral partners. All follow-up support and service may be obtained by contacting our service center.
Manual Wheelchairs
Pediatric Solutions
A wide range of mobility solutions designed to adapt and grow with the user from infancy to young adulthood.
Versatile: From wheelchairs and strollers, to standing solutions and feeding options, each help provide support for daily living activities, transportation, and maintaining independence.
Adjustable: Nearly all pediatric solutions are designed to easily adapt to meet the ever-changing medical needs and rapid growth of young mobility users.
Comfort & Security: Uniquely designed to reduce pain and pressure while maintaining the proper positioning and safety of the child.
Service & Repair
Rehab Medical’s Service and Repair Team will first attempt to resolve and troubleshoot service issues over the phone. Should further service be needed, a Service Technician will be scheduled to arrive at the patient’s home and test the equipment on site. When an item needs to be replaced or repaired, Rehab Medical works directly with the patient’s insurance provider to ensure that repair is covered under their current plan. Repairs are then completed on site.
Manual Wheelchairs
Accessories
Rehab Medical offers many mobility accessories for added comfort and convenience, from ramps and safety lights to USB ports and cup holders when ordering your wheelchair. When you choose to elevate your mobility solution with an accessory, you’ll increase your level of independence and simplify the ease of use of your equipment! Make sure to speak to a mobility specialist about how you can benefit from our accessories.
