FREQUENTLY ASKED QUESTIONS
Why is Rehab Medical the provider of choice as your complex Rehab Technology (CRT) Provider?
Rehab Medical’s commitment to exceptional service includes our ability to provide custom mobility solutions two-times faster than the competition, according to a recent independent study. We recognize the need for expediency and how critical it is for patients to receive their equipment which is why we've established a concrete and streamlined process that enables us to provide equipment quickly and efficiently while providing an improved patient experience.
Does insurance cover all the equipment?
Medical equipment is covered by most insurances based on the patient having medical necessity for the equipment being prescribed. Most insurances have qualifications that must be met and well documented, which is where Rehab Medical’s expertise comes into play. Coverage varies from policy to policy and Rehab Medical has extensive experience with a large number of insurances.
Which insurances do you work with?
Rehab Medical is a licensed provider for Medicare, Medicaid and numerous other private insurance plans.
How much of the cost of my medical equipment will be covered by insurance?
Most insurance companies will pay between 50% and 80% of a set allowable price for medical equipment. The amount that your insurance company covers will depend in part on the type of equipment you need and the state in which you live.
What if I want an item that is not covered by insurance?
Rehab Medical will provide items or equipment that is not covered by insurance and the patient can pay out of pocket at any time for these items.
What do I do if my equipment needs service repairs?
Rehab Medical has local service centers in all markets we serve and are available to come out to your home to make any necessary repairs or service calls. To fill out a service request or get your questions answered, click here.
How do I submit a claim to my insurance for medical equipment?
As an authorized provider for Durable Medical Equipment (DME), Rehab Medical will handle all of the paperwork for you. Once we have received your doctor’s approval, we will send the necessary documentation to your insurance company for approval. Once we receive an approval, we will work with you to select and deliver the right equipment. Once equipment is delivered, Rehab Medical will bill your insurance for you.
What type of equipment does Rehab Medical provide?
Rehab Medical provides both manual and power standard wheelchairs as well as Complex Rehab Technology (CRT) equipment that is customized to the patient’s unique needs. With each of these categories, Rehab Medical works with a wide array of manufacturers to provide the correct equipment for the patient’s needs.
How do I choose which equipment will be the best for me?
Our mobility and rehabilitation specialists are trained to help you determine which product(s) will be best for your height, weight, and intended use.
How long does it take to get equipment from Rehab Medical?
Typical timeline start to finish is ~11-25 weeks. Though this is characteristic, there are factors that can impact this to be either shorter or longer. Contact us for more information today.