Supporting the individualized needs of the complicated condition patient is our unwavering mission. Improving each patient’s quality of life being our ultimate focus. To support this mission of advancing patient mobility, independence, and overall well-being and care, Rehab Medical provides top of the line Complex Rehab Technology (CRT) and quality wound care products; each product and service customized to the individual’s unique, complicated and evolving needs.
The process of providing medical equipment to patients with complex conditions contains several steps and involves a number of individuals including the patient, their physician, a Therapist, an Assistive Technology Professional (ATP), your insurance provider and the many resources available from Rehab Medical. Beginning at the initial evaluation all the way to delivery of your equipment, Rehab Medical will be there through every step in the process. We understand this can be a difficult process to navigate and you have our commitment to helping patient’s attain the equipment they need.
Our Patient Fit 4 U Program
Rehab Medical strives to provide exceptional patient support before and after medical equipment and services are provided. Our 30 Day Fit 4 U program is designed to ensure patients receive the right equipment and that it is perfectly fit for them. All support and service may be obtained by contacting Rehab Medical’s service center at 1-866-424-4500.
Service & Repair
Rehab Medical’s Service and Repair Team will first attempt to resolve and troubleshoot service issues over the phone. Should further service be needed, a Service Technician will be scheduled to arrive at the patient’s home and test the equipment on site. When an item needs to be replaced or repaired, Rehab works directly with the patient’s insurance provider to ensure that repair is covered under their current plan. Repairs are then completed on site.
If replacement and repair requires ordering of parts, an additional on-site visit, etc., Rehab can offer a loaner chair while the existing one is being repaired. A 10-point inspection is completed at Rehab’s facilities to ensure all equipment is compliant, safe, and in top working condition. To fill out a service request or get your questions answered, click here.
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“People were very courteous and nice to me. They were understanding and knowledgeable about all of my physical problems. I would recommend them.”
“We can’t thank you enough. We will continue to work with Rehab Medical. Thank you again for all you do!”